MAINTENANCE AND SUPPORT
Maintenance and Support Department performs warranty repair or replacement of products that have turned out to be defective or failed during operation, subject to the following conditions:
During the warranty period established for this product, and documented by a warranty card or a copy of the receipt, subject to the mandatory presence of a sticker with a serial number and barcode on the product;
The operation of the device was carried out without violating the operating conditions;
The product has not been opened or repaired by any person who is not an authorized representative of the Maintenance and Support Department of Inncom Engineering Oy;
Warranty service is provided only at the company's service center.
Acceptance for performing service work at the address specified in the "Our contacts" section;
The buyer delivers the product to the acceptance address for repair and back independently and at his own expense.
The fact of violation of the terms of warranty repair or replacement of products can be detected both when receiving products by the dispatcher and during the repair process. In the latter case, the maintenance and repair department notifies the Customer of the detected violations of the warranty repair conditions and agrees with him the terms of further maintenance.
After the expiration of the warranty period, in case of violation of operating conditions and in case of damage to the serial number or barcode, in case of an attempt to open the product or repair it by an unauthorized person, the maintenance and support department of Inncom Engineering Oy repairs or replaces products on a paid basis in accordance with the established maintenance prices.
Upon presentation of the product for repair or replacement, the product must be accompanied by a "Defect report" filled out by the Customer, in the prescribed form and containing the following information:
* Name of the organization;
* Contact information (phone, email, etc.);
* Product name, model;
* Serial number;
* Invoice or invoice number;
* Description of the defect (conditions and time of occurrence, frequency of manifestation, hardware and software configuration).
During the warranty period established for this product, and documented by a warranty card or a copy of the receipt, subject to the mandatory presence of a sticker with a serial number and barcode on the product;
The operation of the device was carried out without violating the operating conditions;
The product has not been opened or repaired by any person who is not an authorized representative of the Maintenance and Support Department of Inncom Engineering Oy;
Warranty service is provided only at the company's service center.
Acceptance for performing service work at the address specified in the "Our contacts" section;
The buyer delivers the product to the acceptance address for repair and back independently and at his own expense.
The fact of violation of the terms of warranty repair or replacement of products can be detected both when receiving products by the dispatcher and during the repair process. In the latter case, the maintenance and repair department notifies the Customer of the detected violations of the warranty repair conditions and agrees with him the terms of further maintenance.
After the expiration of the warranty period, in case of violation of operating conditions and in case of damage to the serial number or barcode, in case of an attempt to open the product or repair it by an unauthorized person, the maintenance and support department of Inncom Engineering Oy repairs or replaces products on a paid basis in accordance with the established maintenance prices.
Upon presentation of the product for repair or replacement, the product must be accompanied by a "Defect report" filled out by the Customer, in the prescribed form and containing the following information:
* Name of the organization;
* Contact information (phone, email, etc.);
* Product name, model;
* Serial number;
* Invoice or invoice number;
* Description of the defect (conditions and time of occurrence, frequency of manifestation, hardware and software configuration).
For more information, please contact: support@inncom.eu
Submit
Documents to the support service:
Please feel free to contact us for a detailed consultation on our product range and we will help you to make an optimal choice which will fit your needs!
PRODUCTS CATALOG
We guarantee qualified technical support at the stage of selecting a solution and in the process of servicing ready-made systems.
We conclude RMA (Return Materials Authorization) agreements with supplier companies. This helps to maintain stocks of components and change equipment that cannot be repaired.
Service engineers are trained and certified by manufacturers of products and equipment components.
The company's engineers repair equipment of any complexity. If necessary, they offer localized and original technical literature on the products of suppliers.
In some cases, we make trial runs of equipment at the customer's facility.
We conclude RMA (Return Materials Authorization) agreements with supplier companies. This helps to maintain stocks of components and change equipment that cannot be repaired.
Service engineers are trained and certified by manufacturers of products and equipment components.
The company's engineers repair equipment of any complexity. If necessary, they offer localized and original technical literature on the products of suppliers.
In some cases, we make trial runs of equipment at the customer's facility.
